Locad for Shopify
Developer
View on App Store

Rating

1.8

feedback

3

Reviews

chart

#3,075

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    67%
  • More than a year
    0%

Reviews Summary

The reviews for LOCAD are mixed, with one customer expressing dissatisfaction due to recurring issues such as lost parcels, improper packing leading to broken products, and technical errors causing delays in shipments. This has resulted in a loss of customer trust and frustration over expensive fees paid for unfulfilled services. On the other hand, two customers gave LOCAD a 5-star rating, highlighting its usefulness for online businesses. They appreciate the fast and reliable service, ease of storage and fulfillment, and the ability to focus on business growth with LOCAD as a partner.

Highlights

Mixed reviews with customer dissatisfaction over service quality and reliability
Usefulness for online businesses and ease of storage and fulfillment
Ability to focus on business growth with LOCAD as a partner

Rating Breakdown

  • 5
    67% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    33% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 24, 2024

I run a business that works with Locad's warehousing and fulfillment service in Singapore. They outsource their warehousing needs to a local vendor, and hence have no control over their quality of work. Parcels getting lost, parcels not being packed properly resulting in broken products, tech errors resulting in parcels not being sent out - these are common recurring problems that Locad gives me daily. It has eroded customer trust in us, while we are paying expensive fees to Locad for services that are not fulfilled. It's been 10 months and they have done nothing to fix the problems.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 24, 2022

LOCAD is very useful for an all-online business like ours. We run a business that is all online and LOCAD is fast and reliable and the storage and fulfillment is made easier! We really would not have a business like ours if it wasn't for LOCAD :)

Store

ReCell

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2022

LOCAD handling our fulfillment and shipping makes it easy to run and grow an e-commerce business. With them as our partners, we can focus on pursuing growth opportunities.

Using app

About 1 year

Total reviews

1

Average rating

5.0

All reviews

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