Fundpop Crowdfunding
Fundpop Crowdfunding
Rating
4.0
feedback
14
chart
#10,684
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
14%
-
Less than a year
79%
-
More than a year
0%
Reviews Summary
The reviews for the Fundpop crowdfunding app on Shopify are a mix of positive and negative experiences. Positive aspects highlighted include the app's ease of use, customer service responsiveness, ability to pre-sell products, flexibility in site design using widget modules, and familiarity with Shopify's UI. Users appreciate the features like brand customization, campaign milestones, and the option to set campaign goals based on orders or sales revenue. On the other hand, negative feedback includes issues with payment capturing, delays in customer service response, and the need for improvements in areas like campaign milestones working with pre-orders and adjusting goals mid-campaign.
Highlights
Review RSS Feed
All reviews
Nov. 18, 2025
This company is great! I have years of successful crowdfunding experience doing it off site on Indiegogo. We wanted to bring this capability in-house to our own store. Fundpop team worked with us closely to even add features and make adjustments to make our campaign a massive success. Fully endorse this product! Looking forward to our next campaign!
Sept. 16, 2025
I'm still not sure if the issue was a bug or user error, but the app was capturing payments when it wasn’t supposed to. I was told it might be related to regions or markets, but honestly, the behavior felt random. Unfortunately, I had to pay credit card fees when the campaign ended without being fully funded. On the positive side, I love the widget’s aesthetic—it’s definitely a plus—and the customer service was very helpful. I see potential in this app and would recommend reaching out to support to help set it up before you start collecting orders.
Sept. 4, 2025
Easy to use and a very reactive team to address any issue encoutered. Moreover, a lof of features has been added recently after discussing with them.
Aug. 22, 2025
A very poor experience; customer service takes a long time to respond. Clearly, someone made a purchase, but the amount actually decreased. Super strange.
Thank you for taking the time to share your feedback. Regarding response times, we maintain an internal policy to respond to all support tickets and chats within one business day. In your case, we responded within just a few hours, well under our policy. Concerning the campaign progress decrease you observed, this is actually expected behavior. When orders are cancelled, the progress bar automatically readjusts to reflect the true campaign status. This ensures accurate tracking for both merchants and backers. In our response to you, we provided the specific order numbers that caused this adjustment and explained the process. We noticed we haven't heard back from you since our initial response. Please don't hesitate to reach out if you have any additional questions or concerns about this matter or anything else related to Fundpop. Our team is always here to help. Happy funding with Fundpop!
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