Rating

3.0

feedback

7

Reviews

chart

#14,366

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    14%
  • Less than a month
    43%
  • Less than a year
    43%
  • More than a year
    0%

Reviews Summary

The reviews for the Fuze app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's effectiveness in increasing revenue and sales without the need to increase ad spend. The customer support team is praised for being helpful, quick to respond, and open to optimizing features based on users' needs. Users also highlight the app's ease of setup and use, especially for post-purchase upsells and COD orders. However, there are negative reviews mentioning issues with support responsiveness, app crashes, and unresolved problems, leading to disappointment and frustration for some users.

Highlights

Positive feedback on revenue increase and sales growth without ad spend increase
Praise for helpful and responsive customer support
Ease of setup and use for post-purchase upsells and COD orders
Negative feedback on support responsiveness and unresolved issues
Disappointment and frustration due to app crashes and slow support

Rating Breakdown

  • 5
    71% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    29% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 29, 2025

Really bad support, I dont know why but my post purchase funnels are not showing and no one helps me

Using app

11 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 15, 2024

I was so disappointed. This app was recommended to me, but I will never use it again. The support is slow, and even though they said the problem was solved, it wasn’t. Overall, my experience was 2/10. The app keeps crashing, and that's what they said was the issue. I do not recommend this to anyone

Store

Kadiffe

Using app

About 1 month

Total reviews

3

Average rating

3.7

5 / 5 Share

July 30, 2024

Fuze is a must-have app if you are selling COD! Great team and everyone is super helpful! Easy to set-up! Everyone who don't use it, is loosing money!

Using app

About 17 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 25, 2024

Mladen was extremely helpful and the app is amazing overall :)

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2024

We use Fuze from 1 year and we can say that it is really good for post-purchase upsells. The greatest thing is that it works with COD orders which was a game changer for us. The team is super helpful and has a fast execution. The application is easy to set up & use. We strongly reccomend it! :)

Using app

About 1 year

Total reviews

6

Average rating

5.0

All reviews

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