Rating

3.0

feedback

7

Reviews

chart

#15,785

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    14%
  • Less than a month
    43%
  • Less than a year
    43%
  • More than a year
    0%

Reviews Summary

The reviews for the Fuze app are mixed, with both positive and negative feedback. On the positive side, users praise the app for its effectiveness in post-purchase upsells, especially for COD orders. The customer support team is highlighted as being extremely helpful and responsive, with users appreciating the quick optimizations and open communication. Users also mention that the app has contributed to increased revenue without the need for additional ad spend. However, on the negative side, some users express frustration with the support, mentioning slow responses and unresolved issues. Crashing of the app is also reported as a problem, impacting the overall experience for some users.

Highlights

Effective post-purchase upsells for COD orders
Responsive and helpful customer support
Increased revenue without additional ad spend
Issues with support responsiveness and problem resolution
App crashing impacting user experience

Rating Breakdown

  • 5
    71% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    29% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 29, 2025

Really bad support, I dont know why but my post purchase funnels are not showing and no one helps me

Using app

11 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 15, 2024

I was so disappointed. This app was recommended to me, but I will never use it again. The support is slow, and even though they said the problem was solved, it wasn’t. Overall, my experience was 2/10. The app keeps crashing, and that's what they said was the issue. I do not recommend this to anyone

Store

Kadiffe

Using app

About 1 month

Total reviews

3

Average rating

3.7

5 / 5 Share

July 30, 2024

Fuze is a must-have app if you are selling COD! Great team and everyone is super helpful! Easy to set-up! Everyone who don't use it, is loosing money!

Using app

About 17 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2024

Mladen was extremely helpful and the app is amazing overall :)

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2024

We use Fuze from 1 year and we can say that it is really good for post-purchase upsells. The greatest thing is that it works with COD orders which was a game changer for us. The team is super helpful and has a fast execution. The application is easy to set up & use. We strongly reccomend it! :)

Using app

About 1 year

Total reviews

6

Average rating

5.0

All reviews

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