Rating
3.0
Feedback
7
Reviews
Chart
#8,252
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Fuze app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's effectiveness in increasing revenue and sales without the need to increase ad spend. The customer support team is highly praised for being helpful, quick to respond, and open to optimizing features based on users' needs. Users also highlight the app's ease of setup and use, especially for post-purchase upsells and COD orders. However, there are negative reviews mentioning slow support, issues with post-purchase funnels not showing, and app crashes. Some users express disappointment with the overall experience and lack of resolution for their problems.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 14%
Less than a month 43%
Less than a year 43%
More than a year 0%
All reviews
1 / 5 Share
Jan. 29, 2025

Really bad support, I dont know why but my post purchase funnels are not showing and no one helps me

Store Using app Total reviews Average rating
ВОЙВОДИ 11 days 1 1.0
1 / 5 Share
Oct. 15, 2024

I was so disappointed. This app was recommended to me, but I will never use it again. The support is slow, and even though they said the problem was solved, it wasn’t. Overall, my experience was 2/10. The app keeps crashing, and that's what they said was the issue. I do not recommend this to anyone

Store Using app Total reviews Average rating
Kadiffe About 1 month 3 3.7
5 / 5 Share
July 30, 2024

Fuze is a must-have app if you are selling COD! Great team and everyone is super helpful! Easy to set-up! Everyone who don't use it, is loosing money!

Store Using app Total reviews Average rating
Плетеничко About 17 hours 3 5.0
5 / 5 Share
July 25, 2024

Mladen was extremely helpful and the app is amazing overall :)

Store Using app Total reviews Average rating
Hera Cosmetics 2 months 3 5.0
5 / 5 Share
July 2, 2024

We use Fuze from 1 year and we can say that it is really good for post-purchase upsells. The greatest thing is that it works with COD orders which was a game changer for us. The team is super helpful and has a fast execution. The application is easy to set up & use. We strongly reccomend it! :)

Store Using app Total reviews Average rating
InaEssentials About 1 year 7 5.0

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