FAQ Page:Accordion+Help Center
The reviews for this Shopify App are mixed, with some users praising its functionality and customer support while others express frustration with issues such as lack of documentation, double work for different formats, off-center display, and unreliable save process. Positive themes include the embedded widget looking great on pages, fast and helpful customer support, ease of use, customization features, and the helpfulness of the support team, particularly mentioning Anne, Ben, and Tom. Users appreciate the design options and the ability to create complex FAQ structures. However, there are suggestions for improvement in areas like SEO and simplifying customization.
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Has real potential, but too many issues to rely on right now. There's no documentation anywhere for how to set it up, build out your content, or make adjustments. You're left guessing at basic functionality from the start. If you want both an embed page and a widget, you have to enter your FAQ questions separately for each; there's no single place to enter your content once and choose where it displays. That means double the work for anyone using both formats. The embed version was also severely off-center on my site, so far off that only half of it was visible on screen, the rest was cut off entirely. The save process requires clicking through multiple pages before your work is actually saved, and today the app crashed mid-entry, wiping out everything I'd just written. A simple, reliable save button would fix a lot of this. I wanted to like this app, but I can't keep re-entering lost work and troubleshooting basic functionality that should just work out of the box.
Thank you for taking the time to share such detailed feedback. We’d like to clarify a few points that may help. Setup instructions are available in the Help section of the app. Also, to avoid entering the same questions and answers multiple times, you can use the widget duplication option when creating similar content for different displays. Our support team is always ready to help investigate any issues and guide you through the setup and configuration step by step. Please don’t hesitate to contact our support team—we’d truly appreciate the opportunity to help resolve these issues and improve your experience with the app.
Thanks for the five-star love! We'll keep working hard to earn it every day.
We're delighted you had a positive experience. Thanks for choosing our app!
Your feedback made our day! We're happy the app fits your needs.
The embedded widget looks great on my pages and the team is super fast and helpful with customisations. There is always someone on live chat. Anne, Ben and Tom have all have been amazing.
Thanks for the five-star love! We'll keep working hard to earn it every day.
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