Convié review for Gameball: Loyalty, Points, VIP
Feb. 1, 2023
Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day. While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise). Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began. I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.
Thank you for your review, Cristina. We are so sad to see it and we totally understand how technical issues could have a major effect on our client's business for that we treat them with high priority and have them fixed in a timely manner to minimize any major implications. Let's also agree that within the software scene technical issue have a role that no one can deny in all software around us every day. Our team is working on your raised issue and will make sure to avoid it from happening again. As we valued your partnership since day one, our plans were offered to you with 50% off which is still concurrent with your payments so if you see anything else on your side please let us know about it. We will always be there to help and we will always be there if anything goes in a way it shouldn’t.
