Core Loyalty
Customer loyalty: Points, cashback, pop-ups & seamless rewards
Rating
3.2
feedback
6
chart
#14,156
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
17%
-
Less than a month
33%
-
Less than a year
33%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative aspects highlighted by users. On the positive side, customers praise the excellent support team, mentioning that they were helpful in setting up the app and customizing it to fit the store's needs. Users appreciate the app's user-friendly interface and its ability to enhance customer interaction. Additionally, the app's unique feature of combining a membership system with point redemption is well-received, with users expressing hope for continuous improvement. On the negative side, there are complaints about points expiring without notice and a lack of response from the support team via email, with users wishing for a live chat option for quicker assistance.
Highlights
Review RSS Feed
All reviews
Dec. 12, 2024
One of our customers why his earned points expire after he lost them on November 1st? Sent an email to [email protected] and no response, why is there no live chat option in the app? Very disappointed.
Jan. 5, 2024
The support team have been excellent. The team helped (or should i say set-up) the app to get it going until we organised a meeting where we could discuss all the features and how the app can be customised to the store. I would definitely recommend this app for a loyalty points based offering
Dec. 19, 2023
Maravillosa atención. Me gusta que siempre que tengo algún duda o problema, el staff nos ayuda a resolverlo rápidamente. La app es amigable y cumple el propósito de generar una interacción más profunda con los clientes.
Aug. 23, 2023
This is the only app that has a membership system and point redemption at the same time. I hope it can continue to improve and get better and better. The service staff is very professional if they can reply and solve my problem at any time, I will love this app more
April 14, 2023
LOVE LOVE LOVE this app. Easy to use and not so much going on. Customer service is top tier. I had an issue with the app and my store not merging and the representative and owner did everything to fix the issue and get everything running for my store. Really love the app!
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