![Core Loyalty for Shopify](https://cdn.shopify.com/app-store/listing_images/24ff3660d2de6a07811e71c381a75c59/icon/CKn5js2grIIDEAE=.jpeg)
Core Loyalty
Core Loyalty | Cashback & Rewards
Rating
3.9
feedback
12
chart
#10,248
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, customers appreciate the excellent support team that helps with setup and customization. The app is user-friendly and effective in generating customer engagement. Users also like the unique features such as a membership system and point redemption. However, there are concerns about the lack of responsiveness from the support team in some cases, with issues like points expiring without notice and delays in communication. Some users have also mentioned difficulties in reaching out for help, such as the absence of a live chat option.
Highlights
Rating Breakdown
All reviews
Dec. 12, 2024
One of our customers why his earned points expire after he lost them on November 1st? Sent an email to support@coretava.com and no response, why is there no live chat option in the app? Very disappointed.
Jan. 5, 2024
The support team have been excellent. The team helped (or should i say set-up) the app to get it going until we organised a meeting where we could discuss all the features and how the app can be customised to the store. I would definitely recommend this app for a loyalty points based offering
Dec. 19, 2023
Maravillosa atención. Me gusta que siempre que tengo algún duda o problema, el staff nos ayuda a resolverlo rápidamente. La app es amigable y cumple el propósito de generar una interacción más profunda con los clientes.
Aug. 23, 2023
This is the only app that has a membership system and point redemption at the same time. I hope it can continue to improve and get better and better. The service staff is very professional if they can reply and solve my problem at any time, I will love this app more
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