GearLaunch ‑ Print on Demand
Print on over 600 items like T-shirts, Wall Art, Bags,...
Rating
3.2
feedback
24
chart
#3,366
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
4%
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Less than a month
12%
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Less than a year
50%
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More than a year
33%
Reviews Summary
GearLaunch has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include excellent product quality, good customer service, reasonable production times, and a variety of products to choose from. Customers appreciate the prompt responses from the support team and the fair replacement policy for defective items. However, some negative themes mentioned include delays in production and shipping, mediocre t-shirt quality and printing, lack of transparency in the shipping process, and poor communication from customer service. Some merchants have expressed frustration with the app's customer service, quality decline, and issues with tracking information.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 28, 2021
I started using GearLaunch for home decors and blankets, and the quality of the product as well as the printing is excellent. I hope they come out with more of a product range in the future, but I am happy with their service now. Would definitely recommend GearLaunch!
Jan. 28, 2021
HIGHLY RECOMMENDED! GearLaunch does a stellar job with customer service, even during peak holiday times. My team and I have been using GearLaunch for almost a year now and it’s been really great and we absolutely love it. The production and shipping times are very good
Jan. 27, 2021
BEST CUSTOMER SERVICE EVER! GearLaunch’s support team is prompt to get all my questions and problems answered. They have a great community whenever I need support in my online store.
Jan. 27, 2021
Recommended! The products are good balance of price/quality and they stand behind them with a fair replacement policy for defective items. Their production times are very reasonable as well.
June 2, 2020
0 stars. Some delays forgivable due to Covid, but customer service sucks. Tshirt quality and printing is mediocre at best, and varies widely. I am moving my biz elsewhere, mainly due to their customer service. I tried to cancel an order a few hours after the cancel window closed and they are totally unhelpful. Better options out there, some fulfilling fast now despite covid conditions
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