Rating

1.6

feedback

2

Reviews

chart

#16,616

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    50%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are polarized, with one customer expressing frustration over terrible customer service and issues with basic functionalities like login access and order syncing. On the other hand, another customer gave a glowing review, praising the app's support team and high-quality products, especially recommending it for US fulfillment services.

Highlights

Terrible customer service and basic functionality issues
High-quality products and excellent support team
US fulfillment service recommendation

Rating Breakdown

  • 5
    50% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    50% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 23, 2024

Customer service is terrible !!!! Can't help you fix some basic issues (login access, shipping status...) Someone even tell me that their system does not sync the order from shopify. One the worst app that I have work with. I really do not recommend to work with this company.

Using app

About 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it must be to encounter issues with login access, order syncing, and shipping updates, and we sincerely apologize for the inconvenience this caused you. Our team is continuously working to improve both our system and customer service. We take your concerns seriously and would love the opportunity to investigate and resolve this for you. If you're open to it, please reach out to us directly at https://help.gearment.com/en-us/ with your store details so we can look into this further and make things right. Thank you again for your feedback, it helps us do better.

5 / 5 Share

Nov. 3, 2022

Best support team ever! High quality coffee mugs. Highly recommend for anyone who is looking for a US fulfillment service.

Using app

3 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear you’re happy with our support team and the quality of our coffee mugs. Your recommendation means a lot to us, we're proud to be your fulfillment partner in the U.S. and look forward to supporting your business as it grows.

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more