Steph's Sketches review for Genie Product Options
Aug. 16, 2023
It was all going so well until this app deleted two of my products on my Shopify store. Both of these products are customisable products with a ton of variants. It took me around a day to realise what had happened. Both products were completely erased from my store and has taken me hours and hours to rebuild, not to mention the amount of sales I have lost as a result. A serious security violation and therefore I do not trust this app.
We appreciate your feedback regarding the recent challenges you encountered while using our app. Data security and the smooth functioning of our app are of utmost importance to us. We want to assure you that our app does not have a history of deleting products. In our extensive usage records, we have not encountered such an issue before. We are assuming that potential conflicts between these two apps might have contributed to the unintended outcome. To minimize the likelihood of compatibility issues, we advise using our app as a standalone solution. We're also pleased to inform you that we are actively exploring the feasibility of implementing the image upload feature you suggested. Developing and seamlessly integrating this feature into our app does require a certain amount of time to ensure its effectiveness. If you have any further concerns or questions, please don't hesitate to reach out to our support team. We are here to assist you in any way we can.
