thecookiery.ca review for Geolocation
Oct. 12, 2021
This app was causing our customers in the US to see what they thought was USD pricing even though my page was still recognizing it as "CAD". Manually toggling the currency conversion on our webpage brought our prices down even lower when displayed in USD. I would give zero stars if I could. Edited to add: We did not download the app. It was added to our shop automatically and caused the price problems. Obviously if we knew it would conflict with our current web code, we would not download it on our own.
Hi there, unfortunately this problem is not caused by Geolocation. This is because you are not using Shopify's native multi currency solution and all your orders are being processed in CAD: https://screenshot.click/12-22-22w0x-lxixv.png We would suggest using the native multi currency feature which would avoid this problem, and also will allow your customers to check out in their local currency. Right now you are only offering currencies on your storefront, and everyone is getting switched to CAD at checkout. We would be happy to help you with this.
