Freshreview Google Reviews App
Boost Store Ratings with Google & Facebook Reviews.
Rating
3.5
feedback
23
chart
#9,546
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
13%
-
Less than a year
43%
-
More than a year
30%
Reviews Summary
The reviews for this Shopify app are quite polarized, with a mix of extremely positive and negative feedback. Positive aspects highlighted include excellent customer service, easy setup, and effectiveness in increasing Google reviews. Customers appreciate the support provided by the team, especially Bhavya, who is mentioned multiple times for being helpful and knowledgeable. The app is praised for delivering on its promise to boost review numbers and for its user-friendly interface. On the other hand, negative reviews focus on the lack of customer service responsiveness, additional charges for certain features, and difficulties in canceling subscriptions. Some users felt that the app did not live up to their expectations and found it to be a waste of time and money.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 24, 2024
Was looking to set up Google Reviews, Loads of help given, and much advice offered. Thank you
Oct. 18, 2023
Absolutely no customer service. Reached out 20 times over a two week span and nothing, outside of the first message to get paid. They wanted extra money to do the things that the app promotes on their sales page, but what you get with it is basically nothing, unless you pay to code it or buy their regular app at 20 times the price. DO NOT recommend. Waste of time and better apps out there.
Hi there, Thank you for highlighting this, looks like your support request fell through the cracks and no-one from the backend team was able to resolve this immediately. We can take up the custom configurations without any additional charges. There were multiple feature requests over chat for which the support representative had indicated that there would be additional charges. Should you re-install the app again, we would be happy to chat with you and provide configurations as per your requirement.
Oct. 14, 2022
Ottima app e ottima assistenza. Avevo qualche difficoltà nel settaggio e sono stata assistita passo per passo dall'ottimo servizio clienti. Cosigliato!
Sept. 19, 2022
I used this app to help spread the word about customers leaving a google review for my online store, It was a quick and easy set up!
Hi Harvey & Lola, We appreciate your quick review and would be happy to support you and help you grow your business
July 18, 2022
Great customer service very helpful on answering all my questions. trying the grow plan see how it goes with it
Hi Team, We appreciate your review and I hope all of your queries have been addressed.
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