GetResponse
Maximize revenue with advanced email and marketing automation
Rating
4.0
feedback
3
chart
#5,845
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
33%
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Less than a day
0%
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Less than a month
0%
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Less than a year
33%
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More than a year
33%
Reviews Summary
The reviews for the app are mostly positive, with users praising its ease of use and effectiveness in managing email marketing. Customers appreciate the seamless integration with Shopify and the ability to build stronger connections with their audience. The support provided by the app team is also highlighted as excellent. However, there is a negative review mentioning issues with the SSL certificate that led to significant consequences for the user, including suspension from Google ads. The lack of responsibility taken by the customer support team in addressing this issue is a cause for concern.
Highlights
Review RSS Feed
All reviews
Jan. 3, 2025
Using GetResponse with Shopify has been a smooth experience. It was easy to set up and provides a seamless way to manage email marketing directly from our store. It’s intuitive, efficient, and a fantastic tool for building stronger customer connections
Thank you for the glowing review! We’re thrilled to hear that you’re enjoying using GetResponse. Your feedback motivates us to keep improving and delivering the best experience for our merchants. If you ever need assistance or have suggestions, feel free to reach out—we’re here to help! Best regards, Aggie & GetResponse Team
Nov. 15, 2024
Beware of dealing with this company. They are aware of the issue with their SSL certificate but do not let it be known to their customers. I ran Google ads with a landing page hosted on GetResponse and was suspended from Google, costing me thousands. I contacted their customer support who took no responsibility and did not seem to care. Would not recommend
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you’ve experienced. Providing reliable service and ensuring smooth customer experiences is a top priority, and I take your concerns seriously. I understand how frustrating this situation must have been. After a preliminary review, I noticed that the GetResponse app was installed in your Shopify store and uninstalled after a minute, which means the reported issue did not stem from the app itself. Additionally, it seems the domain you were using was a free domain. This limitation is not specific to GetResponse but is a broader restriction applied globally by platforms like Google, which often impacts ad approvals. That said, I will personally investigate further to clarify any misunderstandings and ensure we provide accurate guidance. Once I’ve reviewed all the details, I’ll follow up with more information and suggested next steps. In the meantime, could you please respond to the ticket raised with our support team? I will personally oversee your case to ensure it is reviewed thoroughly and your concerns are addressed effectively. From what I can see, some solutions were offered, though I understand they may not have fully resolved your expectations. Thank you again for bringing this to my attention through your Shopify App Store review. Your feedback is invaluable in helping us improve and better serve our customers. Best regards, Aggie & The GetResponse Team
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