Cosmx-home™ review for Ghost Shoppable Video & UGC
Aug. 22, 2024
No free plan at all, Customer Service is a bot that keep customers in a loop. I dont recommand it, stay away from it.
Dear Cosmx-home™, Thank you for your feedback, and we apologize for the experience you had. It looks like your chat request came in outside of our live support hours, and our system provided automated resources to help while waiting for a live agent. Before we could connect you, we received your account deletion request, which was handled immediately during our live support hours. Our team personally assisted you in the chat and confirmed that we do, in fact, have a free plan available. Please know that our support chat includes real agents, with automation only to assist during off-hours. We're committed to providing the best service possible and are sorry to hear that we did not meet your expectations this time. We would be more than happy to discuss this further and find a resolution that suits you.