Carol & Company review for Gift Wrap Plus
Nov. 5, 2020
Awful app but even worse when it comes to support. Charged three times for October 2020 subscription ($22.97), deleted the app because it didn't work properly and the developer is refusing any refunds. I can afford it but it is still stealing my money. Install at your own risk. As a backup to my complaint here is a copy of the email from Shopify Support confirming all the charges, this app producer's refusal to allow a refund for the THREE subscriptions and his harassing manner..... Katie B (Shopify) Nov 3, 2020, 7:02 EST Hey Rodney, Katie here from Shopify support, just following up in regards to your ticket; refund request. Thank you for your patience while I get this sorted for you and I hope you're having a good day! I talked with the developer and they have declined the request for a refund, I had even put this forward to our partner support team and there isn't anything that can be done on the basis that the developer declined the refund which makes it so the system can not allow me to push one through for you. I know this isn't what you were hoping for and I understand how long this whole process has taken for you and for that I truly do empathize. I took a look over the emails you sent me and I can agree that things weren't the most professional on the developers end for sure. Because of this I have escalated this to our Partner support team where they are going to file a complaint with the app developer on your behalf. I apologize that there isn't anything further that can be done and I really do appreciate you giving me the time and a chance to try to get this sorted for you. With all being said and done I do hope you have a great day. Cheers, Katie Shopify Support Advisor
Hi Carol & Company, Thank you for the review. We have no idea what kind of !REASON! you have but you are not telling the truths and you know that. You are asking for a refund for something you didn't pay. As you can see in your invoice. We are totally ok to arrange a refund 2 times more if you can prove it($22.97) with your invoice. Here is The answer from Shopify support. "not sure where the $22.97 amount is coming from" https://www.screencast.com/t/zV94ytA0 You say "NO support" but as you can see here we answered you in 9 minutes with 2 options. We can help or refund. You can see it here: https://www.screencast.com/t/wiT1wsNL You didn't answer and the next day with a polite note you uninstall the app and left the review. here is your "polite" response: https://www.screencast.com/t/Ft5e7YPhM And you say that we charged you 3 times, you know also this is not true. You charged only once and you can see it in your invoice: So nothing like you said. Please let me know if you have any further questions. Have a good one.
