EG Auto Add to Cart Free Gift
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Amazing and fast customer support. Literally. I typed a question in the chat box and got an answer like 30 seconds later from a real person who guided me exactly where i needed to go. later after about 2 hours, i had another question and dropped it into the same chat box and got another super quick answer with super detailed instructions. The app also helped me make an additional %30 of my revenue on my whole store.
Really great so far! We have tried hard coding and dozens of apps - nothing worked until we finally found this. Fingers crossed for longevity, but very promising so far.
Esta app es la mejor para promociones, llevamos usandola 3 años ya y nunca ha dado problemas. La atención al cliente muy buena también, la recomiendo!
Working perfectly good, easy to use. I recommend.
Our team was looking for an app that adds free gifts into the shopify carts and this is the best one we've come across. Not only is the interface super easy to use but there are so many customizations. We faced some trouble implementing our rule and contacted their team and within a day they were able to hop onto a call and help us through the issue step by step. Not only but they are taking our experience into account and constantly fixing their app to increase customizations. Can't wait to see what else thsi app has in store.
This app has been very useful for our business. And what I would like to highlight the most is the excellent service and support we have received from the team.
The app does everything I need it to! I have tried many other apps, and none work like this one. And if you ever need help, the support team are very helpful in resolving any issues you have!
Super easy to set up, and works great! We now run GWP offers all the time and it has been a great addition to our marketing mix.
Seems like they are not supporting different languages in one store. Unfortunately.
Hi Schleich GmbH team, Nathan here, the product manager of EG. I'm sorry to hear that you're disappointed with our app's current lack of support for translated product handles. I understand how this limitation can be frustrating for stores with multilingual needs. Support for translations is on our roadmap, but at the moment, we are focused on other key developments in preparation for Black Friday. Implementing translation support requires thorough planning, design, development, and testing to get it done right, unfortunately, we are currently unable to allocate the necessary resources for such a large task. While I understand your disappointment, I want to clarify that we do not advertise nor claim that EG offers support for translations anywhere on our app listing or elsewhere. As a small team, we must prioritize features that will benefit the majority of our users. It is unfortunate that this led to a 2-star review, especially after our discussion where I thought I had reached an understanding. Please consider how you would feel if your store received a negative review for not offering a product you have never stocked. We value all feedback and are committed to improving our app, but we also need to manage our resources effectively. I am happy to discuss this further on a call to explore any other solutions that might help. Respectfully, Nathan
Great customer support from Nathan!
Great app and great customer service. Had an issue and customer support contacted me immediately and resolved the issue.
Hi there, Nathan here, the product manager of EG. I am disappointed to read your review, this is not what we aim to deliver with EG. I can see you raised a support request, which was replied to and we sent a store access request to debug the cause of the problem. But perhaps our email replies were lost because we did not hear back from you. I want to make this right, I want to find out what went wrong and what we can do to make it right. I'll call you later today to discuss this. Kind regards, Nathan
We like the layout of the app and all the cool promotions we can run. The customization is great but what's more importantly customer service is great. Stephanie solved my issue with the app and made sure my needs were communicated to the tech team so they could further patch and improve their products. I feel ready now to kill my next promo. Thank you, Stephanie and EG Auto Add to Cart Free Gift
It is quite helpful to have this ability to increase cart values. Does every customer like the idea of it, no. But you can't please everyone. You are better off offering it, than not.
Very helpful customer help centre!
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