Giftify ‑ Gift Wrap & Messages
Create a special gifting experience through your store.
Rating
4.0
feedback
4
chart
#17,892
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Reviews Summary
The reviews for the Giftly app are mixed, with some users praising the exceptional customer service provided by the team, while others express frustration over the lack of support and activity from the app developers. Positive themes include the app being a game-changer in enhancing customer experience and driving sales, with responsive and helpful customer support. On the other hand, negative themes revolve around the app's lack of activity and slow response times, with one user mentioning a 4-day wait for support.
Highlights
Review RSS Feed
All reviews
Dec. 11, 2023
4 days without support. Doesn't seem like this app is very active.
Using app
4 days
Total reviews
1
Average rating
1.0
We are incredibly frustrated by this review. We received your request on December 7th at 1:29pm and a response was sent on December 7th at 1:44pm. This response was sent to the gmail account used to initiate the request via Shopify. We are in fact a very active application powering thousands of daily Gift emails for merchants all over the world. We would invite you to check your spam, or get back in contact using the contact form on our website and we would be happy to get you all setup.
July 26, 2023
I'm always on the lookout for tools that can enhance my customer's experience and drive more sales. Recently, I stumbled upon the Giftly app, and I must say, it has been an absolute game-changer in just a short time! I was SO impressed by how responsive the Giftly team has been throughout the set-up process. From the moment I reached out about integrating the app into my store, their support was above and beyond. They are super quick to address any and more than willing to assist me throughout the entire process. Hands down, some of the best (if not the best) customer service I have ever experienced with an app!
June 2, 2023
We were looking for an app that would allow us to send gifts directly from our site and this one checks all the boxes! Their customer support team is extremely responsive and was able to fix everything we needed them to. So far the app is functioning really nicely with our storefront.
March 13, 2023
Great customer service! The team has been very responsive to help us with the App install and config.
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