Gifty ‑ Gift Wrap & Options for Shopify

Gifty ‑ Gift Wrap & Options

The ultimate all in one gift options solution for your...
Developer
Gifty.ai
Rating
4.1
Feedback
11
Reviews
Chart
#6,473
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for this Shopify app are quite mixed, with a range of ratings from 1 to 5 stars. Positive aspects highlighted by users include the app's ease of installation and configuration, clean and simple look that blends well with branding, and excellent customer service with quick response times even on weekends. Users appreciate the simplicity of the app and its impact on the customer journey. On the other hand, negative reviews mention issues with the app not working, slow or inconsistent customer service, and problems with billing and support responses. Some users expressed frustration with the app feeling like a beta version and not meeting their expectations.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 18%
Less than a month 36%
Less than a year 45%
More than a year 0%
All reviews
5 / 5 Share
May 25, 2022

A very nice app! Has all the features you need. And best of all - they have that best customer service.

Store Using app Total reviews Average rating
All About Kids Odense About 1 year 2 4.5
3 / 5 Share
Jan. 24, 2022

3 stars because the app is great (if it works) but it looks like they are lying for everyone. Some people may forget to uninstall before the trial finishes and then they can earn money. They said the same thing for me, an update is coming... and I said "ok mate, you have 5 days to make it work, if not I am uninstalling". So, be careful... if you install it, make sure it works, if not, do not let the trail period finishes!

Store Using app Total reviews Average rating
Eclectic Collection 2 months 8 4.8
2 / 5 Share
Dec. 1, 2021

App is not working. It feels like an experiment (Beta) for months and months. Customer service is inconsistent and slow. Feels like this ship is going nowhere. Im out. Wishing you guys all the best in the future.

Store Using app Total reviews Average rating
Manipura Malas 4 months 18 3.6
1 / 5 Share
Nov. 16, 2021

I use this app and have problems no one bothers to get back to me with support. I have contacted them 6 times and to no avail

Store Using app Total reviews Average rating
Thanks a Bunch Florist 8 months 4 4.0
1 / 5 Share
Sept. 16, 2021

I started the free trial, the app didn't work at all, reached out to support, they told me to wait a few hours, as they were running updates, I have now waited past my trial period, I am now being charged for the app, and it's still not working. I have reached out to support 3 times, and had 0 response. I am still waiting, as it's functionality that I want to use...

Store Using app Total reviews Average rating
Plonk Wine Co 9 days 4 2.0

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