Give & Grow Donations
Support Nonprofits with Brand, Product, and Customer Donations
Rating
3.8
feedback
73
chart
#1,950
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
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Less than a month
18%
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Less than a year
44%
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More than a year
32%
Reviews Summary
The reviews for the Give & Grow Donations Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of setting up the app and the impact it has on their businesses. The ability to customize donations to various organizations, the transparency in showing the impact of donations, and the responsive customer service are highlighted as key strengths of the app. Users also praise the app for making it simple to incorporate giving back into their online stores and for the positive response from customers. However, there are significant concerns raised about the customer service, particularly regarding slow response times and unresponsiveness to queries. Some users also mention issues with uninstalling the app completely, outdated tutorials, and payment method limitations like the lack of PayPal support. Additionally, there are complaints about unexpected fees and billing discrepancies, which have led to frustration among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2024
We were keen on using Give & Grow Donations but it seems that it only caters for American and Canadian based charities. We also realised that the application does not provide an automated method to display the donation widgets, they must be added manually.
Oct. 26, 2023
Their customer service is beyond terrible! I would give them a negative star if it were possible. I have been reaching out to their support team for close to a month with no response. The counting widget that shows the amount of money that has been donated to your charity does not show on my store any longer. This seems as though it would be an easy fix for their service team but again I get no response. I would like my money back for this past month since your app is not working. It makes no sense to pay you for a service that you are not receiving. Terrible Customer service Buyer Beware.
June 20, 2023
Wouldnt recommend. Extremely unresponsive - Have reached out several times surrounding their app not properly uninstalling. Removed code yet still showing pledge counter on products.
April 29, 2023
EVERY business should be using Give & Grow! Being a shop owner who's passionate about making a difference, Give & Grow makes it incredibly easy to do just that! I'll break down why this is one of the best additions to any shop below. Giving back Give & Grow allows shop owners to customize the organizations that the shop donates from and how those donations will come in. I've set it up so automatically, 5% of every purchase is donated to One Tree Planted which is an organization responsible for planting millions of trees around the world. What I love is the flexibility! There are so many organizations that need our support and you can choose to: 1. Donate to your favorite 2. Donate to multiple 3. Allow customers to donate to an organization of their choosing at checkout-How amazing! You can also set it up to give customers the option to "round up" at checkout and then have that rounded-up amount donated as well. Customer service The customer service through the platform has been stellar! Shortly after downloading the app a member of the support team reached out to me to hop on a call—I'm so glad I did because that's when I learned about all of the different ways I can use the platform. There's also a feature that allows you to display a counter of for example, how many trees your organization has planted thanks to the donations. But, there are counters for different organizations allowing you to share with your customers and fans where their donations are going and how they're helping Dashboard The interface can't be easier. Super clear and to the point and as I mentioned above, the customer service team is so responsive that even if you got stuck, someone would be there to help out as needed. ✨ I wish every brand I'm a customer of donated to organizations of their choosing. It might feel like one person donating doesn't make a large impact, but when you scale that up you really start to see the positive impacts we can all make and it starts on an individual level! Thanks for creating this super easy to use platform that we ALL benefit from!!
Nov. 21, 2022
Please update your tutorial as it is outdated and no longer supports Dawn theme which is not great. Thanks.
Thank you for taking the time to provide feedback. We will review our installation documentation to find better instructions for the Dawn theme. Our support team link is included as one of our installation steps. We encourage brands to reach out, letting our support team take on the lift of installing code/widgets for you. I hope that you received my email and we look forward to supporting you, given the opportunity.
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