Deliciously Fit review for Give & Grow Donations
Aug. 12, 2020
Most of our customers round up their change to donate. But the reporting is claiming no one has donated. There's no available information online on how to fix this. Unfortunately I have had to disable it until we can hopefully find a fix.
Hi - unfortunately you did not complete the setup process, and that eventually caused the pending donations to be cancelled. As part of the Give & Grow setup process, we ask for you to enter a store credit card that the donations can be charged to once they hit a preset threshold, such as $25. Until we have that, we are tallying donations based on your Shopify activity but don't have any funds to pay the charity. After multiple attempts to contact you about the missing info (virtually daily emails during the month you had the app installed), and after a grace period, our system closed out all the pending donations. That is why you don't see any now. Those messages were titled "Urgent: Give & Grow donations" and read, in part: "… in order to process those donations, we need you to add a payment method (link). If you don't add a payment method by (date), we will be forced to cancel your donations and reset your Impact Calculator." When you contacted our support team on August 12, our agent asked if you wanted to reactivate, but as of this writing, you haven't replied. Please reply to that ticket if you want to start up again, or hop on chat with our support team.
