Depuravita review for Glew Analytics & Reporting
April 15, 2020
The app can be very useful, unfortunately I can not make a comment on this. my employee mistakenly purchased this app agreed with our digital commerce consultant with a binding contract of 3 years. I am trying to terminate this contract since two years but they don't accept and we pay each month 169€ for nothing. Now I pass the case to our lawyers and will wait what can be done. We sent the termination letter but they didn't reply. According EU law we have the right to terminate the contract but Glew team simply ignored this and I find it very unprofessional.
Hi there! Thanks for your feedback - we’re sorry to hear that you haven’t had an entirely positive experience with Glew. Like many apps, we do operate on a contract basis, and while we understand that model isn’t the right fit for every business, we make that clear during the signup process. I see that your cancellation request has been processed and will take effect at the end of your subscription term. However, we want to make sure you’re able to get the most value out of our platform for the duration of your subscription - if there’s anything we can do, please reach out anytime at [email protected].
Shopify Ecommerce analytics for B2B & B2C reporting by Glew