Rating
4.6
feedback
17
chart
#5,293
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
41%
-
Less than a year
29%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the app's ease of use, customization options, and excellent customer service. Many merchants found the app to be instrumental in driving additional sales, reaching international customers, and improving the overall gift card purchasing experience on their online stores. The prompt and friendly support provided by the app's team was highlighted in multiple reviews, with users appreciating quick responses and efficient issue resolution. However, there were a couple of mentions of reliability issues related to fraudulent chargebacks, which led to some users canceling their use of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 24, 2025
We've just launched our online store, and this app works well for our needs. We recently had an issue where the app did not work but that was because of some location settings on our end. When we reached out to the team for assistance, they were prompt and happy to help! They resolved our issue very professionally. The high level of customer service and speedy assistance will make us keep using this app!
Aug. 30, 2024
It was easy to launch and do what we needed, but we had to cancel due to all of the fraudulent chargebacks we received. The fraudulent scale wasn't reliable.
Thank you for sharing your experience and for being a valued user of our app for almost two years! We're glad to hear that it was easy to launch and helped you achieve your goals during that time. However, we’re sorry to hear about the issue with fraudulent chargebacks, as this is something we take very seriously. It seems like this may be related to a specific issue with discount codes that we've addressed in our support article here: https://support.goappstudio.com/article/24-how-to-prevent-frudulent-abuse-of-your-gift-cards. We encourage you to take a look, as it offers some useful preventative measures. In the future, we’re here to help, and contacting our support team right away can ensure a swift resolution. We truly value your feedback and would love the opportunity to work with you to improve your experience. Thank you again for your continued trust in our app, and please don’t hesitate to reach out if you have any further questions or concerns.
June 28, 2024
Really loving this app so far! We simply wanted our customers to be able to send a digital gift card directly to the recipient, be able to leave a personalized message, and select the date that they wanted it sent. It was super easy to customize the way the product look and the email notifications that were sent out. Also, customer service was so fast and friendly! 5 stars!
Dec. 29, 2023
Great app! It's driven additional sales for us over the Christmas period and has helped us to reach international customers who we wouldn't normally sell to. Good customisation options, well put together interface, and the support has been terrific! Really glad went with this app.
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