GO Tracking: Whatsapp updates for Shopify

GO Tracking: Whatsapp updates

Shipping status notifications via Whatsapp

Rating

3.0

feedback

8

Reviews

chart

#10,164

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    38%
  • Less than a day
    0%
  • Less than a month
    12%
  • Less than a year
    38%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the usefulness of the app in keeping customers informed about their orders and increasing customer satisfaction. Users appreciate receiving WhatsApp notifications from the moment they place an order until they receive it, which builds trust and loyalty. However, there are some common negative themes in the reviews. Users have mentioned issues with customization, such as the inability to add their logo or edit notification text. Some users also faced difficulties with language translations and setting up support numbers.

Highlights

Usefulness in keeping customers informed about orders and increasing satisfaction
Issues with customization and lack of editing options
Difficulties with language translations and support number setup

Rating Breakdown

  • 5
    38% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    25% (2 ratings)
  • 2
    12% (1 ratings)
  • 1
    25% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 1, 2024

Vi en la reseñas que las notificaciones ya se pueden enviar con mi logo y mi número, como puedo vincularlo, me pueden ayudar ?

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 22, 2024

No funciona, ingrese mis datos de whatsapp y me hice un par de compras de prueba y no envía ningun tipo de mensaje

Using app

1 day

Total reviews

1

Average rating

1.0

3 / 5 Share

Sept. 18, 2023

Simples e prático, a unica coisa é a tradução das mensagens, como padrão deveria ser listado as principais linguas disponiveis. Preciso em Português, mas não tem disponivel

Using app

22 minutes

Total reviews

3

Average rating

4.3

2 / 5 Share

Jan. 7, 2023

Envia bien los mensajes WA, pero los envía a Nombre de Triciclo y no puedes agregar ni tu logotipo de empresa, eso causa duda sobre sus compras al cliente.

Using app

5 months

Total reviews

2

Average rating

3.5

Developer Reply

Hola! Ya tenemos la opción de que puedas ingresar tu propio número de whatsapp y cuenta de tu empresa. Con gusto podemos ayudarte a vincularlo =)

3 / 5 Share

Dec. 22, 2022

Nice idea, but i couldn't find a way to edit the notification text. I think it's a must-have basic feature

Using app

2 minutes

Total reviews

7

Average rating

3.6

Developer Reply

Hello! Sorry to hear that, we do have a way to edit the notification text, but as it must be approved by Whatsapp (Meta) we have to change it manually. If you could send the new text to us at: hola@triciclo.mx we can happily help you change the notification. Thanks for the feedback and we hope we can help you have a better experience with GO Tracking.

All reviews

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