Vertical Ledge review for goodbuy
Feb. 22, 2023
Tries to claim sales commission on orders that were manual entries for custom order with clients we've been working with for years. Did not bring any traffic. Still awaiting their refund on incorrect sales commissions.
We're truly sorry you had this experience Sydney. We are a small business too and are always learning and addressing bugs as soon as we're aware of them. We're really grateful you brought this issue to our attention as soon as you discovered it, which gave gave us the opportunity to make it right by refunding the charge within 30 min of your email. We've remedied this issue to prevent it from happening again. Please know we were thrilled to have Vertical Ledge as a goodbuy small business and would love to have you back.
