MOON ANGEL BEAUTY review for Nabu: Google Ads Retargeting
Nov. 5, 2020
An absolute SCAM - free to install but they charge you $10 if you have ANY Google Ads running, even if you never used the app and the Google Ads you have in place were running long before you ever installed the app. I have a Google Adwords campaign in place that's been running since January 2020 (has absolutely NOTHING to do with retargeting in any way) - I installed this Retargeting app in September, NEVER USED IT, NEVER TOUCHED IT, then almost immediately uninstalled it, and they STILL charged me $10 simply because my Google Adwords campaign (that's been live since JANUARY!) was live during the time that I had the app installed. Absolutely ridiculous. I will never interact with any AdNabu products ever again. The definition of a scam.
Hi, We do apologize for the misunderstanding you had regarding our app. Our pricing section clearly says free if not running ads and $9.99 if running Google Ads (we have not mentioned retargeting ads particularly it includes any kind of campaigns). So as you mentioned you are running ads since January but started using our app in September and used it for 2 months. We charged you because the campaigns are up and running there is no SCAM in that we have clearly mentioned what we have charged you for. Our app task is to create audience lists and keep on adding audiences for you and update it from time to time this is what we charge $9.99. No matter a customer is using those lists or not (running retargeting ads or not) Our app is still doing its JOB. Since customer satisfaction is the priority for us we tried refunding you the amount even not being wrong at our side. I hope there should be no confusion now.
