simpelwinkel review for Order Legend Order Boost
Aug. 12, 2024
app not working
Hello, Thank you for your feedback, and I’m sorry to hear about the difficulties you're experiencing. As communicated in our response to your support ticket, we discovered that the Google Merchant Center associated with your account has been suspended due to Google's "misrepresentation" policy that you can learn more about here: https://support.google.com/merchants/answer/6150127?hl=en This suspension is why you're not seeing the expected performance from our app, as it prevents us from funding and running campaigns to generate traffic and orders for your store. Unfortunately, this type of Google suspension affects around 1 in 5 stores. We’ve sent you a detailed email with steps and resources to help you resolve this issue. This includes a blog post here: https://www.orderlegend.com/blog/how-to-fix-a-google-merchant-centre-account-suspension-for-misrepresentation-2023 and a PDF checklist here: https://uploads-ssl.webflow.com/64187b4a7402ebb5775bcedb/643ebff5c228b4a54667e971_Google%20Merchant%20Centre%20Suspension%20Checklist%20-%20By%20Order%20Legend.pdf As mentioned, we've submitted a review request to Google on your behalf. Please keep in mind that while we can guide you through this process, the decision to lift the suspension is ultimately made by Google. We appreciate your understanding and are here to help you get back on track as quickly as possible. If there’s anything else we can do to assist you further, please don’t hesitate to reach out. Best Regards, Adam