Waku Waku Universe review for Google & YouTube
Sept. 8, 2024
An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.
Hi Waku Waku, it looks like our support team was actually able to unblock your account and your Local Inventory program last month. We've actually improved the local store settings since then to both make clearer how to link local stores and what mismatch we seem to have. Your store seems to be working now since two weeks ago. Thanks for reporting the issue to us and allowing our experts to identify your issues and unblock you, as well as letting us know what issues you and other merchants were running into in this process. We hope with the updated information on Local Inventory you and other merchants will be able to fix the issue without needing additional case escalations. I'm sorry your experience started out difficult, but I hope that our support team solving your issue might positively affect your experience going forward.
