Tender Tree review for Google & YouTube
Feb. 1, 2025
I try and not ever leave bad reviews as a small business owner however in this case I feel I have to. I can honestly say I have tried everything with this app and the support from Google who blame Shopify is as bad as Shopify's support blaming Google. I can easily connect all of my ggogle accounts, merchant center, analytics and ads and everything looks to be somewhat accurate but my products WILL NOT sync to merchant center, no errors, no wrong information they just do not sync either in the shopify app or in merchant center. Shopify have clarified that all information is correct and it should be syncing, google just blamed Shopify what a joke! By taking three days at a time to respond to emails, you are literally costing businesses money.
Hi, thanks for reaching out. It looks like you were stuck because there were no shipping rates for products set up under the General Shipping Profile. We're updating our messaging on the app to be more clear about what this scenario is and how to fix it. For completeness, for a product to sync, we will need the product opted in AND shipping rates set up in the General Shipping Profile. Products would not sync if we are missing the shipping data (like when custom rates are being used, or using a third party shipping app with no backup rates configured). You can either add General Shipping Rates in Shopify settings > Shipping and Delivery, OR change the Shipping Sync in the app to Manual and go configure rates in Merchant Center directly. Again, we will update our app messaging to help explain this better from the start. Glad we could get you running again!
