Refurbished Phone Exchange review for Google & YouTube
March 27, 2019
DON'T USE THIS APP. We had to switch from the old app. We thought "we know what we're doing", it's easy enough to link the google ads and merchant center accounts. However, THIS APP WILL FAIL YOU! Went from 3000+ product variants down to 168 for three weeks. Then, it's like pulling teeth to get this working. If you asked me about shopify support I would have had nothing bad to say, but after dealing with this issue the phone wait time it 45min or more, and they WILL NOT let you speak with a tech. Absolutely disappointed with this entire experience. GO WITH A PAID VERSION. You can get a $7/mo app that will do the job and do it right. It's not overly complicated but manually updating the feed is a pain unless you do some automating on your end. Trust me - do not use this app. -Rick
Hey there, Rick. Than you for providing so much detail in your review, we really appreciate getting this feedback so that we can better the app. I am sorry that you encountered so much difficulty when trying to get it to work, and that you felt our support was lacking. I have gone ahead and reached out to you via email to gather any further feedback that you may have and offer support if you would be interested in giving this app another go. -Bo, Shopify Support
