FallKits® review for Google & YouTube
Feb. 6, 2020
Extremely frustrating app! (1) It overrides my Shipping setup in Google Merchant Center and resets it to blank, yet it doesn't provide the right shipping policy which in my case is simply FREE SHIPPING. There's no way to make sure the FREE SHIPPING policy is entered into the Google Shopping app. There's not even a field to enter it. (2) It triggers Violation of Shopping Ads Policy in Google Merchant Center on some products and not others. (3) Finally, when I contact tech support, I was told that this app is a free app and is not being supported. Very disappointing!!!
Hi there, my name is Nidhi and I'm from the Shopify support team! Thank you for taking the time to share your feedback with us. It sounds like it has been a very difficult experience for you thus far and I'd love to lend a hand to get these issues resolved so you can use the app at the earliest. I will be following up with you via email shortly to offer assistance with the app, please be sure to check your junk and spam folders as well. I look forward to getting this figured out with you! Nidhi | Shopify Support
