NORDcraft review for Google & YouTube
April 14, 2020
Really easy to roll out and start using. Three main critique points: Uses weird ID's in feed and ecomm_prodid making it difficult to work in tandem with other tools and supplementary feeds. Second is a general Shopify issue: Bulk editing is very ineffective! Third: No control of when products are synced, and which fields. E.g Google Product Category is not synced and sunk hours into setting them!
Hi there, thank you so much for your review today! My name is Jonathan and I'm a member of Shopify's Support team. We really appreciate hearing from our merchants, as it helps us to continue working with our developers to improve the Google Shopping app. There is a few points here to unpack, so I'm going to follow up with you directly via e-mail! Keep an eye out for that. I will mention that we use specific Shopify Product IDs to help us clearly identify the product data that we're importing to the Google Merchant Center. This is important since we want to be able to easily identify what product data is from us and what product data is from a third-party feed. As for the application failing to sync certain fields, this is certainly not what is expected! I'll speak to you more about this via e-mail and our next steps, but just know that all Google fields should be synced without a problem. I'm sorry that that error has affected you! With that being said, I will be shooting you an e-mail later today with more information and next steps! Talk soon, Jonathan E. | Shopify Support Guru
