Bunbury review for Google & YouTube
May 5, 2020
*Update May 2020* I will keep updating my review until all the issues are fixed I keep having to open tickets to get this app working and the constant babysitting of the feed is getting frustrating. The following issues still remain: 1. CSV import is broken, the metafields in the csv are outdated and are ignored by both Shopify and Google Merchant Center. The only bulk way to update the correct Google Shopping fields is with a paid app or using the bulk editor. 2. The only way to use the free bulk editor is you have to click manage availability from the app, you cannot use the normal bulk editor, which means you cannot filter products you want to edit. 3. Bug: if you have a product with variants and one of the variants has UPC filled in and the other variant does not have a UPC the app pre check will complain your UPC has the wrong digits and will not submit the variant to Google Merchant Center. 4. The feed stalls frequently and you have to open a ticket to get the team to resync your products. If you are not careful you will be missing products in the feed and several times your feed will expire and Google will delist all your products. 5. If google flags an issue with a product and you go and fix it, depending on the issue the shopify app will fail to reimport that product and submit back to google. I have several where I entered UPC wrong, google flagged it, I fix the UPC and the product disappears from the feed. You have to open a ticket with the team to have them re import your feed. *I know the team is trying and they are working on this app, but they really need more technical help or resources, this is an import app/feature for shopify and critical to every business.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. I'm sorry to hear that you've had a bad experience with the Google Shopping application thus far. I can imagine that's very frustrating! We sync your product catalogue with Google once a day, unless nothing has been changed in which case it is approximately once every 15 - 20 days, but should anything come up that requires a sync of your products you can always reach out to our team and we can sync your catalogue from our end if it's warranted. I'm so sorry to hear that you've had that experience with our team in the past, and I’d love to help make it right by reaching out via e-mail and determining if there's anything else I can do to make the Google Shopping application work for you. I'll be in touch very soon! Jonathan E. | Shopify Support Guru
