specialist lighting online review for Google & YouTube
Sept. 17, 2024
Having a nightmare since 14th August the majority of our products have been disapproved in the merchant centre dashboard. We haven't installed any new apps or made any changes to our store so completely confused as to why this has happened! Tried raising a case/support ticket with both Shopify and Google support teams, both pass the buck back to each. Nobody wants to take ownership and sort this mess out, its the worse customer service ever! We have now cancelled all our campaign ads until we can get some resolution. Don't know what else to say.
Hi, I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing. I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily. Keep an eye out for my email, it won't be long till I send it. Cíara N Shopify Support
