specialist lighting online review for Google & YouTube
April 12, 2023
This has been working well then, all of a sudden, all products disappeared from Google Merchant centre. We have spent hours liaising with both Shopify and Google to get the content feed to sync and to correct this issue but nearly a week later no joy. This is the worst support I have had for an app ever! Shopify say Google can correct it and Google say Shopify can correct it. We are losing business the longer this continues. Please somebody take responsibility and sort this mess out urgently. Until then its zero stars from us. UPDATE - 24hrs later still no help or support, still no progress!
Hi, I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing. I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily. Keep an eye out for my email, it won't be long till I send it. Cíara N Shopify Support
