Douglys.Com review for Google & YouTube

1 / 5

Oct. 20, 2021

Very unhappy with this app and with Google. Everything was sailing along fine and smooth until I changed the name of my website last week. Almost immediately, my Google account was suspended for "misrepresentation". Wait. What? Yeah. Since that time, I've tried every which way I know to resolve the issue - all to no avail. I have kept asking for reviews of my account and Google allegedly reviews my site but still won't advise me as to what's being "misrepresented" so I can fix it. It's like David (Doug) versus Goliath (Google). Now, over the past week, I am hearing a lot of other people/businesses are also having the same issue (Google is citing them for "misrepresentation" too - it seems to be the "in" thing now). And, the only thing I can figure is my name change has thrown Googles computer/servers off and, while their servers are crawling my same site with a new name, perhaps they "think" its a different site? I don't know. Additionally, when I look at my product listings in merchant center, most of my products were last fed/crawled/updated in September BEFORE the name change and there doesn't appear to be any way in the app or in merchant center to force an updated feed. So... Google won't tell me whats wrong, the app won't tell me what's wrong. So I am left with no choice but to close/cancel my Google accounts and remove the app - clearly a real pain in the XYZ. So much for all the work and effort to try to make Google happy. In any case, I don't need this added aggravation, nor does anyone else and, whereas Google refuses to advise me of what exactly is wrong, I have to conclude there is nothing wrong and this is a case of false accusations. If business partners cannot trust each other, it's time to separate.

Using app

Over 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, Paola here from Shopify. Thank you for taking the time to provide feedback on your experience. I completely understand how frustrating this experience was for you. Although Shopify has no participation in Google Merchant Center Account's suspensions and Google does not share with us the reasons why they suspended an account for Misrepresentation, I'm happy to share some suggestions based on our experiences. I will be reaching out to you shortly through email. Looking forward to chatting with you! Paola | Shopify

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