My Yappy Place review for Google & YouTube
Nov. 1, 2021
I've been sturggling for about a month with my merchant account being suspended for "misrepresentation". They claim that when you're account is suspended, you'll receive an email with more details about the issue and information about how to fix it. The warnings are broad and leave you having to guess exactly where the problem is. When I've called the help center for more information, they've told me directly that their system is automated and not even they can tell me why my account is suspended. There is no way of seeing where an issue is and no information is provided about how to fix it.
Hi there, Cathal here from Shopify. Thank you for taking the time to provide feedback, we really appreciate it. Although contacting Google is the best way to resolve this issue, as the suspension comes from them, I'll be sending you an email shortly to explain some details that could help. I look forward to communicating with you there.
