The Raptor Ranch review for Google & YouTube
March 4, 2022
Like many other reviewers, we installed this advert in the hopes of transferring our products to the Google Merchant center easily. Unfortunately, it pushed a product to the service which was incorrectly formatted, and seeing as it had 100 variants, and therefore looked like 100 different products, Google suspended our merchant account for spam. What's more frustrating is that after contacting Google explaining the issue, I pretty much got the response "too bad, so sad", which seems to be par for the course for Google when interacting with small businesses or unknown creators. Really saddening to be barred forever from a huge service like this over a mistake caused by their own app :(
Hey there, Thank you for providing us this feedback regarding our app. I understand that being disapproved by Google can be a frustrating experience - there could be a few different reasons for Google's response to your product feed, so I'd be happy to investigate further with you. I will email you shortly to gather some more context about the issues and I look forward to getting this figured out at the earliest. Chat soon! Charlotte | Shopify Support Specialist
