All Purpose Creams review for Google & YouTube

May 23, 2022

I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below: You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title. In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers: -offer_id: shopify_US_4181554954342_XXXXX -offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support. You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.