Gratify: Loyalty & Rewards
The reviews for the Gratify Shopify App are overwhelmingly positive, with all reviewers giving it a 5-star rating. Merchants praise the app for its VIP levels and tiered rewards system, which have significantly increased customer engagement and loyalty. The ability to customize rewards, quick support response times, and seamless integration with the store are highlighted as major strengths of the app. Users appreciate the ease of setting up various ways for customers to earn points, leading to increased customer retention and repeat orders. The support team's proactive assistance in resolving issues and guiding merchants through campaign setups is also commended. However, there are minor mentions of bugs in translations and the need for continuous improvement in customer support.
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My customers love the VIP levels more than I do. I set up three tiers and now I get messages all the time from moms asking how to get to Gold. Engagement is through the roof. We also run points for birthday which I didn't think would matter but it's our 3rd most redeemed reward type. Quick story — I had the points widget disappear from cart page on a Tuesday, sent a panic email, the team fixed it same day and followed up the next morning to make sure it held. That's the kind of support that keeps you on an app.
Running a pet supply store for 6 years. I've used 3 loyalty apps. Gratify is the one that finally sticks. The custom rewards feature is what did it — I can offer 'free upgrade to priority shipping' as a 200-point reward, which means my margin stays intact. Most apps only let you give discounts, which kills margin. Team hopped on a 20-min call with me to make sure my custom reward was configured right before Black Friday. Real partnership energy.
My customers love the VIP levels more than I do. I set up three tiers and now I get messages all the time from moms asking how to get to Gold. Engagement is through the roof. We also run points for birthday which I didn't think would matter but it's our 3rd most redeemed reward type. Quick story — I had the points widget disappear from cart page on a Tuesday, sent a panic email, the team fixed it same day and followed up the next morning to make sure it held. That's the kind of support that keeps you on an app.
Coming from Yotpo which I found bloated, this is a breath of fresh air. Widgets installed with two clicks, the account page integration looks native. One star off because I had a small bug with the French translation on the points widget — fired off a ticket and got a fix within 48 hours, plus a personal Loom from the team. Otherwise: exactly what a home decor store needs. No bloat, no upsells, just works.
We sell supplements so retention is everything. We installed Gratify specifically for the festival/seasonal double-points campaigns. Black Friday alone we did 38% of our Q4 revenue and I credit like 60% of that to the campaign flow — points stacking, VIP early access, the works. Real number: repeat order rate went from 41% to 64% in two months. Support agent actually walked me through setting up the BF campaign the day before. Wild.
This made our day, thank you. Retention is exactly what we built Gratify for, so seeing your repeat order rate jump from 41% to 64% in two months is incredible. We will pass your kind words to the agent who helped with your BF setup. Here is to a big finish to Q4.
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