GreenDropShip
Find natural & organic brand-name products to sell.
Rating
1.5
feedback
2
chart
#2,205
Reviews Over Time
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Reviews Summary
The reviews for this Shopify app highlight several issues faced by users. One common theme is the lack of reliability in product descriptions provided by the app's supplier, leading users to rewrite most of the descriptions themselves. Another major concern is the slow processing and shipping times, with one user reporting a test order placed on Nov 8th still not being processed by Nov 23rd. Customer support is also criticized for slow responses and lack of updates on order statuses. Additionally, there are complaints about usability issues, functionality problems, and difficulties in setting up the app within Shopify. Users express frustration over spending money on a product that does not meet their expectations or work as advertised, with one user mentioning a two-month struggle to get the app to function properly.
Highlights
Review RSS Feed
All reviews
Nov. 23, 2021
I've subscribed to this app for a few months now. Importing products is easy. You cannot trust the descriptions that Greendropship supplies and they tell you that you should create your own description anyway. I rewrote most of the descriptions. Just a heads up. Greendrop ship also has a nice selection of products. That's about where all the good ends so far. I finally got my store up and running and placed a test order. The test order I placed on Nov 8th has still not been processed nor shipped. They say it can take a week on their website, but it's now Nov 23rd. I emailed support and they told me an order can take up to 2 weeks to process. Keep in mind they are only open 5 days a week. It also took support a few days to even respond. If it is going to take this long, how about giving updates on an approximate ship date. I know there are supply chain issues all over the country now, but I guess I was too optimistic here. two weeks to process an order? Ordered on the 8th - it's now the 23rd. No shipment yet. No response as to an estimated shipment date even. Again, I'm assuming they are experiencing the staffing issues and hurdles that many other businesses are dealing with. Maybe down the road I'll revisit this app, but for now it's time to table this one.
May 20, 2021
I am sorry to say this because I really wanted this to work, but this app has major issues in usability, customer service, functionality, and overall for the amount of money spent on it. They need to work on their product before selling it to customers. It is, at best, in the development stage without any form of usability or QA testing for customers. Over 2 months ago I purchased their plan for $149 and it still does not work with Shopify. I have had numerous email exchanges with instructions that sent me to screens with errors on their website to set it up, and overall frustrations, and it still does not work. The app interface in Shopify keeps telling me I have to upgrade and purchase their plan and I have spent a few times checking my credit card to make sure it is not double billing. Not ready to use and they really need to either make it function or refund money to customers who cannot use their product. Two months is unacceptable to not resolve issues or to send information that is inaccurate for a product that does not function simply to install an app for dropshipping.
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