Fabilon store review for GreenDropShip
May 20, 2021
We paid the $149 annual fee and $40 a month. **May 20 Update: -------------------------- At least 3 major bugs make this application completely unusable. Even Shopify doesn't recommend it anymore. Since my last review and complaint, I never received information about their shipping rates. Also, I have a test order that has the status "processing" for almost 4 weeks. I am out. --------------------------- It is practically impossible to search for products by category and there are no filters in the search products section. Some categories show only a small fraction of the products that suppose to be there. Most of the products are out of stock. During product import, many product images and even descriptions were missing. Incomplete and confusing instructions. We have been told that with $40 a month, the shipping rates would be calculated automatically. This is not the case and no instructions were provided about the shipping cost by zone and weight. Customer support was providing incomplete, misleading, and sometimes false information. So far no solutions were provided.
Thank you for taking the time to leave us feedback. We're sorry to hear that you could not find the products you were looking for. Filters show up after you select a product category. We have also added a box under the search bar to only show products that are in stock. Regarding the missing product images and descriptions, we would be happy to test this if you provide us the specific SKU. At the moment shipping rates are calculated at checkout. Stay tuned for our future updates which will include rate tables. In the meantime, you can go to members.greendropship.com and test an order by adding a product to your cart and proceeding to checkout to view the shipping cost. Sorry about the experience you had with our support team. They will be sending you an email shortly with all the instructions you need. :)
