Guardly

Guardly is an AI return-abuse protection Shopify App developed by Shopitale. It helps merchants detect return fraud and policy abuse by scoring every customer for abuse risk based on factors like serial returns, refund velocity, and more. The app provides an audit of abuse rate, dollars exposed, and customer behavior, allowing merchants to set enforcement rules such as requiring photo evidence, restricting refunds to store credit, and flagging repeat abusers for review.