Happy: Returns & Exchanges

Happy Returns & Exchange simplifies the returns and exchanges process for ecommerce merchants by providing a branded self-service portal. Customers can easily select a reason, upload photos, and choose between an exchange, store credit, or refund. The app allows merchants to set eligibility rules for automatic approval or rejection of requests based on various criteria such as return window, reason, product, or tag. Additionally, the app handles label generation, tracking updates via email, and customization of restocking fees, differences, and return shipping policies. All requests and refunds are managed in a centralized location.