MX: Helpdesk & Live Chat
The reviews for the Shopify App are mostly positive, highlighting the excellent support provided by the MX team. Users appreciate the ease of use, features like workflow automations and customizations, and the responsiveness of the support team. However, there are some concerns raised, such as the unavailability of advertised integrations with Instagram and WhatsApp and issues with app functionality for some users.
Review RSS feed
Amazing App, it works easy and support is fast and great to help.
Fantastic app & great customer service! We were looking for an app that has all enquiries in one place, and MX Helpdesk has exceeded expectations with its many features. Very happy!
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that MX Helpdesk has exceeded your expectations and that having all your enquiries in one place is making things easier for your team. We truly appreciate your kind words about our customer service as well. It means a lot to us! ❤️ Thank you for choosing MX Helpdesk, we’re very happy to have you with us! 🙌
Anuncian integraciones con Instagram y WhatsApp que actualmente no están disponibles. Es una lástima, pues la aplicación tenía buena pinta.
Thank you for your feedback! We’re sorry for the confusion. Instagram and WhatsApp integrations are temporarily unavailable while we’re improving our Meta integration. We’re working on a shared integration that will make connecting these channels much easier, without requiring customers to create and configure their own Meta app. We understand your disappointment and appreciate your feedback. We hope to make these integrations available again soon.
I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly. The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days. Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.
Thank you so much for your wonderful review! We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution. Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team. Thank you for your recommendation and for choosing HelpdeskMX.
Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.
Thank you so much for your kind words and for taking the time to leave such a detailed review! We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving. Thank you again for your recommendation!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.