MX: Helpdesk & Live Chat
All-in-one Helpdesk and Live Chat to power up support team
Rating
4.4
feedback
7
chart
#3,298
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
14%
-
Less than a month
43%
-
Less than a year
14%
-
More than a year
0%
Reviews Summary
The MX Helpdesk app receives mixed reviews from users. Positive aspects include excellent customer support, with users praising the responsiveness and effectiveness of the support team. The app is described as easy to use, with a clean and intuitive interface. Users appreciate the customization options available, such as workflow automations and custom ticket fields. However, some users have reported issues with the app not working properly, particularly in terms of customization options and notification sounds. Overall, the app seems to excel in customer service and ease of use, but may have some limitations in functionality and compatibility with Shopify admin panel.
Highlights
Review RSS Feed
All reviews
March 25, 2026
App isn’t working
We’re sorry to hear that you had this impression of our app. We reached out a few times to understand what issues you were experiencing but unfortunately didn’t receive any feedback. If you’d like to share what exactly didn’t work for you, we’d be happy to help with any setup or configuration. We’re always here to support you.
March 16, 2026
This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.
Thanks so much for your review! We’re happy to hear the app is working well for you. We appreciate your feedback on customization options - it helps us improve the app for everyone.
Jan. 22, 2026
The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fields allow us to tailor the platform to align with our business needs. We manage multiple Shopify stores, and our support team finds the system easy to use.
We really appreciate your amazing feedback! We’re thrilled to hear that you enjoy using our ticketing and chat system. Our team works every day to make sure our customers have the best experience possible. We’re committed to continuously improving, and it’s reviews like yours that keep us motivated to make our customers happy.
Jan. 14, 2026
I had an issue triggering workflow rules when new tickets are created by the end user. Support was able to test and resolve this issue with a patch within 1 day. I appreciate their quick turnaround. Excellent customer service!
Thank you so much for your kind words! We’re really glad we could quickly identify and resolve the issue for you. Our goal is always to provide fast, reliable support, so your feedback truly means a lot to us. If you ever need any further assistance, please don’t hesitate to reach out - we’re always happy to help!
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