MX: Helpdesk & Live Chat
The MX Helpdesk app has received a mix of positive and negative reviews from users. On the positive side, users appreciate the excellent support provided by the MX team, with quick response times and effective solutions to issues. The ticketing and chat system is praised for being clean, intuitive, and simple to use, while still offering essential features like workflow automations and customization options. Users also highlight the app's ease of use and the developers' promptness in fixing any issues that arise. However, there are some drawbacks mentioned, such as limited customization options and issues with notification sounds not working when using the app via the Shopify admin panel.
Review RSS feed
Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.
Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!
It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have. Thanks again for being a valued customer!
Perfect Support we love MX Helpdesk!
Thank you so much! We’re really happy to hear that you love MX Helpdesk 😊 Our team truly appreciates your feedback - it motivates us to keep improving. If you ever need any assistance or have suggestions, we’re always here for you!
App isn’t working
We’re sorry to hear that you had this impression of our app. We reached out a few times to understand what issues you were experiencing but unfortunately didn’t receive any feedback. If you’d like to share what exactly didn’t work for you, we’d be happy to help with any setup or configuration. We’re always here to support you.
This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.
Thanks so much for your review! We’re happy to hear the app is working well for you. We appreciate your feedback on customization options - it helps us improve the app for everyone.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.