MX: Helpdesk & Live Chat
The reviews for this Shopify app are overwhelmingly positive, with users praising the ease of use, comprehensive features, and excellent support provided by the MX team. Customers appreciate the responsiveness of the support team in addressing issues and implementing new features quickly. The app is highlighted for its customer messaging, ticketing, and live chat functionalities, with users finding it to be a reliable solution for managing customer interactions. However, there is a mention of limited customization options and an issue with notification sounds when using the app via the Shopify admin panel.
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I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly. The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days. Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.
Thank you so much for your wonderful review! We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution. Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team. Thank you for your recommendation and for choosing HelpdeskMX.
Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.
Thank you so much for your kind words and for taking the time to leave such a detailed review! We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving. Thank you again for your recommendation!
Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!
It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have. Thanks again for being a valued customer!
Perfect Support we love MX Helpdesk!
Thank you so much! We’re really happy to hear that you love MX Helpdesk 😊 Our team truly appreciates your feedback - it motivates us to keep improving. If you ever need any assistance or have suggestions, we’re always here for you!
App isn’t working
We’re sorry to hear that you had this impression of our app. We reached out a few times to understand what issues you were experiencing but unfortunately didn’t receive any feedback. If you’d like to share what exactly didn’t work for you, we’d be happy to help with any setup or configuration. We’re always here to support you.
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