HelpDesk for Ecommerce support for Shopify

HelpDesk for Ecommerce support

Automated HelpDesk for smart, team-based ticket resolution

Developer

Rating

2.6

feedback

2

Reviews

chart

#12,057

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    50%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

The reviews for the HelpDesk Shopify App are mixed. One user expressed dissatisfaction with the pricing structure, mentioning that charges are per agent and even for additional features like Slack integration. They also criticized the strategy of a newer app with no reviews. On the other hand, another user gave a glowing 5-star review, praising HelpDesk for its efficiency in handling emails and automation. They highlighted the usefulness of features like tags, macros, and AI, mentioning that the AI was particularly helpful and not a hindrance.

Highlights

Pricing structure and charges
Efficiency in handling emails and automation
Usefulness of features like tags, macros, and AI
Strategy of a newer app with no reviews

Rating Breakdown

  • 5
    50% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    50% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 23, 2025

Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 7, 2024

I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!

Store

Aylala

Using app

5 minutes

Total reviews

2

Average rating

5.0

All reviews

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