HelpDesk for Ecommerce support
Automated help desk for smart, team-based ticket resolution
Rating
2.2
feedback
2
chart
#6,768
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
50%
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Less than a day
50%
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Less than a month
0%
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Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for the HelpDesk Shopify App are mixed. One user expressed dissatisfaction with the pricing structure, mentioning that it is misleading as charges are per agent and even for additional features like Slack integration. They also criticized the strategy of a newer app with no reviews. On the other hand, another user gave a glowing 5-star review, praising HelpDesk for its efficiency in handling emails and automation. They highlighted the usefulness of features like tags, macros, and AI, mentioning that the AI is particularly helpful and not a hindrance.
Highlights
Review RSS Feed
All reviews
June 23, 2025
Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.
Thank you for the feedback - really appreciate you taking the time to share it. You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion. We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site. Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!
Nov. 7, 2024
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
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