HelpDesk for Ecommerce support
Automated HelpDesk for smart, team-based ticket resolution
Rating
4.9
feedback
2
chart
#4,910
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
50%
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Less than a day
0%
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Less than a month
50%
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Less than a year
0%
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More than a year
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Reviews Summary
The HelpDesk Shopify App has received mixed reviews from users. Positive feedback includes praise for its ease of use in handling emails and automation, as well as the usefulness of features like tags, macros, and AI. Users appreciate that the AI functionality is actually helpful. However, there are also negative comments regarding customer service, with one user expressing frustration over difficulties in logging in and using the helpdesk, as well as dissatisfaction with the support received. Overall, the app seems to excel in functionality but falls short in customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 7, 2024
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Feb. 22, 2022
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved. Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
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