HelpDesk for Ecommerce support
Automated HelpDesk for smart, team-based ticket resolution
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1.0
feedback
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#12,974
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Reviews Summary
The HelpDesk for Ecommerce support app offers a centralized ticketing system for managing multiple communication channels and customer relations. It provides automated responses, AI capabilities, seamless integration with other apps, advanced teamwork features, and access to customer purchase history for personalized interactions. However, there are not enough reviews to analyze right now.
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June 23, 2025
Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.
Thank you for the feedback - really appreciate you taking the time to share it. You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion. We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site. Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!
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