HelpDesk for Ecommerce support
The reviews for the HelpDesk app are mixed, with one user expressing dissatisfaction with the pricing structure, mentioning that charges are per agent and even additional features like Slack integration are per user. They also criticize the strategy of a newer app with no reviews. On the other hand, another user gave a glowing 5-star review, praising HelpDesk for its efficiency in handling emails and automation. They found features like tags, macros, and AI to be extremely useful and highlighted the AI's effectiveness in providing assistance.
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Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.
Thank you for the feedback - really appreciate you taking the time to share it. You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion. We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site. Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
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