H: Video Banner, Video Section
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, customers appreciate the rapid and quality customer service provided by the developer. Users have mentioned that the app features are nice and that the support team was able to help them with theme compatibility and technical issues. However, on the negative side, some users have reported issues with the catalog video feature not working well and difficulties in getting a response from the developer for support. Additionally, there are complaints about unauthorized billing even after uninstalling the app, which has led to frustration and negative experiences for some users.
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I only have experience using the catalog video feature of this app, so I can't say how the other features might function, but catalog videos do not work very well at all. Also, I reached out to the developer for support 4 different times and received no response. I have uninstalled the app and I do not recommend it.
app uninstalled on Nov 28th and STILL getting billed for it. was glitchy and never worked correctly anyway. and now they are stealing money from me with unauthorized continued billing after cancelling 2 months ago but still being billed every month. CROOKS.
Hi, we did refund your subscription charge in good faith even though you exceeded the trial grace period. You can see from the timestamp, you had the app installed for only 14 days. You mention that you cancelled the subscription plan 2 months into installing, which is plain false as you didn't have the app longer than 14 days. Please reconsider the review as the statements you made are false. Regards, Eetu | Hovr team
Rapid and quality customer service. Nice little feature.
super responsive team was able to adjust it to work for my theme. - always loved the etsy effect of video on hover and it generates conversion $4.99 is a steal take it !
Our theme initially wasn't compatible with having a second hover video. We reached out to support and Eetu was able to help us and get our products w/ video hover! This video looks great and we appreciate the quick & speedy help.
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