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HumanTouch: Helpdesk & Chat

Name: HumanTouch: Helpdesk & Chat
Brand: Human Touch Technologies Inc.
Rating: 5.0 (1 reviews)

Help Desk Platform with Verified Human Agents & Transparent AI

Helpdesk

Developer

Human Touch Technologies Inc.

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HumanTouch: Helpdesk & Chat

Rating

5.0

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Reviews

Chart

#8,381

Shopify

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Overall position in the Shopify App Store.

Reviews summary

HumanTouch: Helpdesk & Chat is a Customer Support Platform that integrates email and live chat messages into a Shopify-native inbox. It offers features such as managing orders, issuing refunds, handling tickets, and utilizing an AI assistant named Hewie for real-time order details and auto-draft responses. The platform also includes automations for repetitive inquiries, saved replies, and internal notes.

Rating breakdown

5 100% (1) 4 0% (0) 3 0% (0) 2 0% (0) 1 0% (0)

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100% (1)

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All reviews

5 / 5 Share

July 20, 2026

Human Touch is a great app that is easy to use and helps us manage our tickets. It has quick Shopify actions built into it, so if I need to issue a refund or edit an order I can do it with the click of a button. There are many more features included that we haven’t even touched yet. It feels like a one-stop app that integrates everything needed to run a Shopify store easily and efficiently.

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