IceCat Product Catalog
IceCat: Add Product Data for Manufacturers & Channel Partners
Rating
3.5
feedback
18
chart
#10,162
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
11%
-
Less than a month
28%
-
Less than a year
39%
-
More than a year
11%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the customer service provided by the app developers, highlighting their high level of support and willingness to help troubleshoot issues. Users also appreciated the time and cost efficiency of the app, mentioning that it saved them hours of manual work in adding product content. Additionally, users found the app to be user-friendly and effective in displaying manufacturer-approved product content on their online stores. On the negative side, some users reported issues with the support team, mentioning rude behavior and lack of responsiveness. There were complaints about hidden costs associated with the app and difficulties in getting help with installation. Overall, while the app received praise for its functionality and customer service, there were concerns raised about transparency and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 11, 2024
Arnaque j'ai désactivé la boutique et pourtant je viens de recevoir le prélèvement ne surtout pas essayer pour éviter toute facturation arnaque
Store
Ma boutique
Using app
--
April 10, 2024
Top Top Top. Customer service is very high Level. They solved for me a problem not depending from their app but from Icecat. People very skilled and available to cooperate with me. I have no word to say THANK YOU.
July 14, 2023
Totally rude agent of support they dropped the phone call. This is an app with hidden costs. This app what it does is only to connect you to other company that are not them. It means you pay the subscription of this just and the hidden costs of other company. The bad is that the agent simply dropped the phone call just like that. I think is not the proper service to give. They need to inform you even they said me they don’t know the other company and how they don’t know if they are selling this application. The lack of clarity and rude way to behave of the agent was totally a disappointment.
April 28, 2023
3 times I try to contact by chat to ask for help to install icecat on shopify. They never answer. 3 times I try to contact by chat to ask for help to install icecat on shopify. they never respond. I also sent them an email and the same thing.
We apologize that you faced a delay with connecting our support team. Our support team can take upto 24 hours to respond to reply emails. We are glad that we were able to help you via email, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us again.
Oct. 27, 2022
This app is really a lifesaver for shopify stores!! Vincent, the app dev is really considerate and accommodating. He helped us troubleshoot our issues with the payment plan and helped us along the way until we resolved the problem.
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