IceCat Product Catalog
IceCat: Add Product Data for Manufacturers & Channel Partners
Rating
3.8
feedback
17
chart
#8,962
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
12%
-
Less than a month
29%
-
Less than a year
41%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the exceptional customer service provided by the app developers. They appreciated the quick responses, helpful troubleshooting, and customization assistance. Users found the app to be a lifesaver for Shopify stores, making it easier to import products from IceCat, display catalogs, and add product specifications effortlessly. The structured content, time efficiency, and accuracy of product data were highlighted as major benefits of using the app. On the negative side, some users reported issues with hidden costs, lack of clarity about the app's functionality, and unresponsive customer support. There were complaints about rude behavior from support agents, dropped phone calls, and difficulties in getting assistance with installation. Despite these challenges, the majority of users found the app to be a valuable tool for managing product content and enhancing their online stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 10, 2024
Top Top Top. Customer service is very high Level. They solved for me a problem not depending from their app but from Icecat. People very skilled and available to cooperate with me. I have no word to say THANK YOU.
July 14, 2023
Totally rude agent of support they dropped the phone call. This is an app with hidden costs. This app what it does is only to connect you to other company that are not them. It means you pay the subscription of this just and the hidden costs of other company. The bad is that the agent simply dropped the phone call just like that. I think is not the proper service to give. They need to inform you even they said me they don’t know the other company and how they don’t know if they are selling this application. The lack of clarity and rude way to behave of the agent was totally a disappointment.
April 28, 2023
3 times I try to contact by chat to ask for help to install icecat on shopify. They never answer. 3 times I try to contact by chat to ask for help to install icecat on shopify. they never respond. I also sent them an email and the same thing.
We apologize that you faced a delay with connecting our support team. Our support team can take upto 24 hours to respond to reply emails. We are glad that we were able to help you via email, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us again.
Oct. 27, 2022
This app is really a lifesaver for shopify stores!! Vincent, the app dev is really considerate and accommodating. He helped us troubleshoot our issues with the payment plan and helped us along the way until we resolved the problem.
Sept. 16, 2020
A much better solution than writing the content. I used to spend a lot of time & money to have the content for my products. Since I came to know about IceCat & IceCat Catalog APP for Shopify it made my life easier.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more