Generations Printing Inc. review for Image Gallery Video Gallery EA
July 13, 2023
Tried to cancel the app as I was not using it anymore. Come to find out it was never uninstalled and the message to support about canceling my subscription was ignored for months. Much better apps out there with easier to use interfaces and overall a hassle with a lack of modern features.
Hello, We are very sorry for the issue you faced. We received your email about app cancellation only once and we responded to that email within few hours, please see the screenshot https://nimb.ws/l6B0zw. We never received emails before months. We checked and found that you deleted the app after we responded to your email. So subscription was canceled automatically on July 13th but the billing date from shopify was from June 28th to July 28th and hence you see the charges as app was canceled after billing cycle was started. Our app is up to date and has clear install instructions with video tutorial. Also, our response time to email is very fast. Please let us know if we can assist you further to fix this.
Build fast responsive Image Gallery, Video gallery & Lookbook