Firebear Import & Export Tool
Import & export your store data with no hassle.
Rating
4.3
feedback
9
chart
#3,668
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
56%
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Less than a year
44%
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More than a year
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Reviews Summary
The Firebear App has received mostly positive reviews from users who appreciate the excellent support provided by the team. Users have highlighted the app's ability to solve complex import issues, match CSV columns effectively, and assist with scheduled imports and data source management. The support team, particularly Andrey, has been commended for their professionalism, timeliness, and helpfulness in resolving problems and providing guidance on using the app efficiently. However, there are a few negative reviews mentioning issues with product duplication, unsuccessful uploads, delays in support responses, and lack of assistance in resolving critical problems.
Highlights
Review RSS Feed
All reviews
Oct. 15, 2025
They did EVERYTHING they could to help me. I had an xml from my provider which was not readable by the shopify. The Firebear team solved the xml problem and imported all the files with my own preferences. Andrey Thank you so much for your help.
Oct. 15, 2025
What can I say? Well, I have been absolutely amazed at the support in setting up the feed for my stores. The work put in by Andrey and team in making sure my sites xml feeds worked with my store was professional and timely. Its with this kind of support that gives me no hesitation in recommending the Firebear App
May 20, 2025
We are new to Shopify and do not know all the Shopify system field names, but the app AI header-mapping matched almost every column in our CSV and our first batch of products imported without issues.
April 18, 2025
Unfortunately I had chosen this application for re-ntimporting our products after an accidental delete. When a user wants to import products, it is 99% urgent. Not only the upload was all the times unsuccesful, there was also a 2 days delay in any questions, finally the problem was not solved. So I used the same csv file which was rejected by this application, and imported them again using the Shopify classical way Very very disappointed
We are very sorry that your import didn’t work and that our replies felt slow when you needed help quickly. We understand the stress of restoring products after an accidental delete and regret adding to it. Your CSV contained a mix of comma‑ and semicolon‑delimited rows, which kept our parser from matching the data to Shopify fields. That’s why the upload stalled. We should have spotted that sooner and explained it more clearly. We have shortened first‑reply time in urgent tickets to under 4 hours. If you’re still missing any products, our team will clean your CSV and import the file for you at no charge. We hope we can earn back your trust. Thank you for highlighting where we needed to improve.
Jan. 10, 2025
I would recommend this app as a great way to approach specific types of scheduled imports or using google sheets as a data source. The support was very friendly as well as far as helping me plan out my approach to the challenges I was looking to solve. Specifically there were feed files from dropshipping partners where I had to be able to capitalize on fast moving items and Firebear did the trick. Additionally when it came to exporting my orders for reporting to be ingested by my accountant it was also really helpful.
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