Firebear Import & Export Tool
Import/export products, customers, orders to CSV, XML, XLSX
Rating
3.6
feedback
4
chart
#2,302
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
0%
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Less than a month
50%
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Less than a year
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Reviews Summary
The reviews for this Shopify App are mixed, with some users experiencing issues with duplicate products being created during imports, causing a significant amount of extra work. Users have also mentioned the need for more detailed instructions and better handling of product updates. On the positive side, other users have praised the app for its ability to import custom files and its helpful customer support in resolving issues quickly. Some users have found the app useful for updating product stock by schedule.
Highlights
Rating Breakdown
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All reviews
June 3, 2024
seems to look good instructions a bit basic, more instructions actually when they describe the shopify import not their own. PROBLEM: Same as other user! Everytime we import our automated sheet from suppliers with new stock and quantities etc.. The app creates 4000 duplicates every hour, the HANDLe is the same the SKU is the same yet it creates whole new products with a handle-1 or -2 -3 and keeps the SKU duplicated, thing is after the first import we done days of work updated categories, prices, meta tags, it always imports without any stock even though inventory says 100 units inventory not tracked, they ned to create an automated inventory import that just updates the stock levels and sale price, No one wants the original suppliers title back again after making it all SEO friendly. Have had to delete 1000s of duplicates, even shopfy import has an option to update current products, support said use the same handle and sku, what a joke it is the same it just creates a duplicate even adding -1 and -2 to the handle on its own. Why have a stock level column if the quantity is overlooked for "stock not tracked" being marked. so although only 2200 were in stock all 4000 were up for sale immediately. Really bad experience with this app. Caused 10 times the work it was supposed to save us. Would have been easier just to import manually once a day, less work than having to edit the first 4000 before they sold items that were not in stock and delete the 1000s created as duplicates. They should pay us for our time lost.
Jan. 22, 2024
I need help: everytime i import a .CSV from an URL, the products are added instead of only rewrtitten the information that is changed. I need to know how to solve this. I have 12K products and now i have to delete all products and add them again... hence, I can not change items (URL, extra Tags, variants) since i have to delete all items and import them again. please help me.
Thank you for your review. We understand your concern regarding the CSV import. To update existing products you should use real shopify product "id" or "handle" in your import file. Our team is looking into this, and we will contact you directly via email to help resolve the problem as quickly as possible. Your experience and satisfaction with our app are our top priorities.
Dec. 28, 2023
Great app that helps us to import custom files in our store. Also, we have tried to setup basic dropshipping workflow and got into some issues which support where able to solve quickly, good and fast communication.
Store
My Store
Using app
14 days
Oct. 24, 2022
We used an app to import custom CSV files and update products stock by schedule - works great. Talked to support and they where quick and friendly, UX can be better and also more detailed manual is required but with upcoming roadmap sounds very promising and should help you save time compare to default shopify import
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