Firebear Import & Export Tool
Import & export your store data with no hassle.
Rating
4.1
feedback
8
chart
#3,454
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
62%
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Less than a year
38%
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More than a year
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Reviews Summary
The reviews for the Firebear Shopify App are a mix of positive and negative feedback. Positive aspects include excellent customer support, with users praising the team for their professionalism, timeliness, and helpfulness in solving issues related to importing and managing product feeds. Users appreciated the app's ability to handle specific types of imports, such as scheduled imports and data sourcing from Google Sheets. Additionally, the app was commended for its effectiveness in managing fast-moving items and exporting orders for reporting purposes. On the other hand, negative feedback focused on issues with product imports, including unsuccessful uploads, duplication of products, and lack of timely assistance from the support team. Some users expressed disappointment with the app's performance and reliability, as well as the absence of responsive customer service.
Highlights
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All reviews
Oct. 15, 2025
They did EVERYTHING they could to help me. I had an xml from my provider which was not readable by the shopify. The Firebear team solved the xml problem and imported all the files with my own preferences. Andrey Thank you so much for your help.
Oct. 15, 2025
What can I say? Well, I have been absolutely amazed at the support in setting up the feed for my stores. The work put in by Andrey and team in making sure my sites xml feeds worked with my store was professional and timely. Its with this kind of support that gives me no hesitation in recommending the Firebear App
April 18, 2025
Unfortunately I had chosen this application for re-ntimporting our products after an accidental delete. When a user wants to import products, it is 99% urgent. Not only the upload was all the times unsuccesful, there was also a 2 days delay in any questions, finally the problem was not solved. So I used the same csv file which was rejected by this application, and imported them again using the Shopify classical way Very very disappointed
We are very sorry that your import didn’t work and that our replies felt slow when you needed help quickly. We understand the stress of restoring products after an accidental delete and regret adding to it. Your CSV contained a mix of comma‑ and semicolon‑delimited rows, which kept our parser from matching the data to Shopify fields. That’s why the upload stalled. We should have spotted that sooner and explained it more clearly. We have shortened first‑reply time in urgent tickets to under 4 hours. If you’re still missing any products, our team will clean your CSV and import the file for you at no charge. We hope we can earn back your trust. Thank you for highlighting where we needed to improve.
Jan. 10, 2025
I would recommend this app as a great way to approach specific types of scheduled imports or using google sheets as a data source. The support was very friendly as well as far as helping me plan out my approach to the challenges I was looking to solve. Specifically there were feed files from dropshipping partners where I had to be able to capitalize on fast moving items and Firebear did the trick. Additionally when it came to exporting my orders for reporting to be ingested by my accountant it was also really helpful.
Sept. 5, 2024
Après un dysfonctionnement sur les règles d'import et de mise à jour des visuels, le support a rapidement analysé et apporté un correctif sur le module en me précisant l'option supplémentaire apportée. Cela fonctionne parfaitement. Bravo et merci pour cette réactivité.
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